Cleaning out my inbox I came across July's edition of the Center for Creative Leadership's newsletter. It had a couple of interesting thoughts in it.
The first article is a list of good questions. While it makes sense that most time is spent solving a problem as opposed to defining it, trying to solve something that is not the main problem solves nothing. The list of questions will help direct you to the real issues at hand. FYI there are similar exercises in the book Thinkertoys, that I reviewed here last year.
The second article is about thinking like a designer. It is a topic I haven't really considered, but liked the general ideas.
The Center for Creative Leadership can be found at: http://www.ccl.org/leadership/index.aspx
They have a variety of resources and information that is insightful and worth a look.